Book a Demo to Automate your Front Office and Back Office Admin worklows!

Streamline Your PT Clinic with Automation

Automate insurance verification and reduce admin workload with AI-powered agents.

Enhance patient scheduling efficiency and minimize errors.

Manage claim denials effortlessly and improve operational performance.

Experience 98% satisfaction rates with our cutting-edge solution.

Boost revenue by ensuring appointments are filled and managed efficiently.

Engage with our platform 25 times more effectively than traditional methods.

Designed for PT clinic owners and administrative staff.

Maximize efficiency and reduce costs with our innovative service.

BACK OFFICE

Back Office AI Agents Trained Specifically for PT Clinics

Voice AI-powered administrative department that handles insurance verification, prior authorizations, and claim processing.

An image of Lucy
Insurance Verification & Eligibility
Prior Authorization
Claim Denial Management & Appeals
“Hey there! I'm Lucy. I manage your appointments, billing, paperwork, and all time-consuming tasks while you focus on patients.”
Caption here

Voice-AI Care Coordination for each step of
the patient journey

Save Costs
Save Time
Reduce Errors
24/7
Verification call takes 15-20min per call and cost 30% of total admin time, resulting in $40K-80K+ cost per clinic annually.

Verify Insurance

Agents call to verify coverage and benefits before the first visit

Manage No Shows

Reduce no shows and cancellations by having agents fill last-minute openings
No shows and late cancellations cause 30% of PT unfilled appointments and lost $ revenues.
Overloaded admin and PT staff leave hundreds of inactive patients and new prospects untapped

Outbound Calls

Reactivate and upsell existing clients

Answer Inbound Calls

Agents call to verify coverage and benefits
Human-operated call centers are costly and need hiring and training
testimonial Section

Care Coordination

Physical Therapy Admin workflows that are 100% operated by Spike Health Ops AI

BACK OFFICE - VOICE AI AGENT

Insurance Verification & Eligibility

Pre-authorization and verification calls take 15-20 minutes each, consuming 30% of admin time and costing clinics $40K–$80K+ annually.

Data Capture

Collects policy and patient data from your EMR.

Real-Time Verification

Interface with insurance provider via a phone call to confirm policy and coverage.

Write to EMR

All changes sync in near-real-time with your EMR schedule.

BACK OFFICE - VOICE AI AGENT

Prior Authorization

Delays in prior authorizations can postpone care and overload staff with manual work, but automating tracking, follow-ups, and appeals reduces that burden.

High Accuracy

Extracts relevant patient and treatment information more accurately than humans or portals.

Real-Time Status Tracking

AI Agent automates prior authorization voice calls to insurers, ensuring swift approvals.

Denial Management & Resolution

Detects and flags rejected authorizations, guiding staff through quick resolutions.

BACK OFFICE - VOICE AI AGENT

Claim Denial Management

Reduces manual workload and improves efficiency by handling time-consuming tasks across the revenue cycle.

Resolve Denials Before They Impact Revenue
Submit Clean Claims Quickly
Fix Claim Errors Instantly and Accurately

Accuracy of data extraction

Spike Care AI Agents deliver industry-leading 98.6% accuracy through expert-modeled workflows, fine-tuned models, and human-in-the-loop Quality Control (QC) process tested across thousands of cases.

Median of top 50 carriers covered
Lucy (SpikeCare)
95.5%
94.8%
94.5%
95.1%
95.0%
95.3%
eBV platforms
66.2%
64.7%
65.5%
63.9%
65.8%
65.0%
Trained Human Verifiers
81.1%
79.4%
80.2%
78.8%
80.6%
80.2%

AI Agent Data Quality Control

STAGE 1

EMR

Lucy checks for tasks on EMR each morning 7AM and schedules data gathering process.

STAGE 2

DATA GATHERING

To ensure we have >95% accuracy we conduct 3 types of verifications

  • AI Agent calls

  • Portal checks: manual and automated

  • Manual calls

STAGE 3

QUALITY CONTROL (QC)

Any discrepancies between the verification methods are flagged and resolved.

STAGE 4

DELIVER RESULTS TO EMR

Same day (<24hrs).

FRONT DESK

Front Desk AI Agents Trained Specifically for PT Clinics

Voice AI-powered administrative department that manages patient calls, scheduling, and appointment coordination.

Ann image of Marcus
Inbound Calls
Scheduling & No-Show Management
Outbound Calls
“Hi, I'm Marcus! I handle your patient calls, inquiries, reminders, and other reception tasks while your team stays focused on care.”
FRONT DESK - VOICE AI AGENT

Inbound Calls

Your clinic's receptionist handles calls 24/7, ensuring you never miss potential revenue.

FRONT DESK - VOICE AI AGENT

Scheduling & 
No-Show Management

Reduces missed appointments with automated reminders, rescheduling, and patient follow-ups to keep schedules full and revenue steady.

FRONT DESK - VOICE AI AGENT

Outbound Calls

Proactively reaches out to past clients for reactivation, upselling packages, and promoting new services.

"Save hours of manual work and eliminate the daily frustration that weighs down your staff and operations."

Dr. Lauren Rall, PT, DPT, CSCS, FRCMS
Chief Clinical Specialist at Spike

Compliance

Your privacy, security, and peace of mind come first.

Real-Time Insurance Verification with Lucy

Compatible With Your EMR

GO LIVE IN UNDER 15 MINUTES

Ready-to-Use Integrations

See more
WebPT
EMR

EMR systems for physical therapists.

Strata
EMR

Comprehensive EMR specifically built to help PT, OT, and Speech clinics.

Prompt
EMR

EMR system for physical therapists.

Empower EMR
EMR

All-In-one Physical Therapy EMR.

Athena Health
EMR

Cloud-based EHR and practice management.

Withings
Wearables

Smart health devices like scales, watches, and sleep trackers to monitor and improve well-being.

Dr Chrono
EMR

EHR and medical billing platform for practices.

Spry PT
EMR

EMR for physical therapy practices.

HALO
Wearables

A health and wellness tracker monitoring activity, sleep, body composition, and tone of voice.

Raintree
EMR

Physical Therapy EMR for Fast-Growing Practices.

Oura Ring
Wearables

Smart ring that monitors sleep, readiness, and activity levels.

Fitbit
Wearables

Activity and health trackers for fitness, sleep, and wellness.

Practice Pro
EMR

EMR solution enables better care and growth for physical therapy practices.

Vald Performance
Wearables

Sports science tools for measuring strength, balance, and movement.

Apple Watch
Wearables

Smartwatch that tracks activity, heart rate, and health data.

Omron
Wearables

Clinically validated health monitoring devices such as blood pressure monitors and fitness trackers.

BioSensics
Wearables

Wearables for monitoring mobility, balance, and fall risk.

Thera Platform
EMR

Web-based practice management software.

Jane App
EMR

Practice Management Software for Healthcare.

Kinetisense
Wearables

3D motion analysis for posture, balance, and functional movement.

WHOOP
Wearables

Wearable for recovery, sleep, and performance tracking.

Point Click Care
EMR

Cloud-based EHR software provider.

Dexcom CGM
Wearables

Real-time continuous glucose monitoring technology for diabetes management.

AdvancedMD
EMR

Cloud-based EHR and medical billing software.

Activforce 2
Wearables

Device for measuring strength, range of motion, and movement.

eClicinical Works
EMR

Cloud-based EHR software for telehealth and other practice management.

Libre CGM
Wearables

Continuous glucose monitoring systems to help people with diabetes manage their blood sugar levels in real time.

Zocdoc
EMR

Schedulling and booking platform for appointments for medical or dental care.

Zibrio
Wearables

Smart scale that assesses balance and fall risk.

Garmin
Wearables

Fitness wearables for tracking health, activity, and performance.

Availity
EMR

Simple and short description about integration app can be added here.

AllScripts
EMR

EHR and practice management solutions provider.

Practice Fusion
EMR

EHR solutions enhance that healthcare delivery.

Tebra
EMR

EHR software streamlines charting, billing, and patient care.

Charm EHR
EMR

Cloud-based clinical, patient communications, and practice management.

Polar Chestraps
Wearables

Heart rate monitors and fitness wearables designed for athletes and fitness enthusiasts.

HENO
Intake

All-in-one practice management for therapy and wellness clinics.

IntakeQ
Intake

Digital intake forms and booking for healthcare providers.

Dorsavi
Wearables

Wearable sensors for movement and muscle activity tracking.

WebPT
EMR

EMR systems for physical therapists.

Strata
EMR

Comprehensive EMR specifically built to help PT, OT, and Speech clinics.

Prompt
EMR

EMR system for physical therapists.

Empower EMR
EMR

All-In-one Physical Therapy EMR.

Athena Health
EMR

Cloud-based EHR and practice management.

Dr Chrono
EMR

EHR and medical billing platform for practices.

Spry PT
EMR

EMR for physical therapy practices.

Raintree
EMR

Physical Therapy EMR for Fast-Growing Practices.

Practice Pro
EMR

EMR solution enables better care and growth for physical therapy practices.

Thera Platform
EMR

Web-based practice management software.

Jane App
EMR

Practice Management Software for Healthcare.

Point Click Care
EMR

Cloud-based EHR software provider.

AdvancedMD
EMR

Cloud-based EHR and medical billing software.

eClicinical Works
EMR

Cloud-based EHR software for telehealth and other practice management.

Availity
EMR

Simple and short description about integration app can be added here.

AllScripts
EMR

EHR and practice management solutions provider.

Practice Fusion
EMR

EHR solutions enhance that healthcare delivery.

Tebra
EMR

EHR software streamlines charting, billing, and patient care.

Charm EHR
EMR

Cloud-based clinical, patient communications, and practice management.

HENO
EMR

All-in-one practice management for therapy and wellness clinics.

Zocdoc
Intake

Schedulling and booking platform for appointments for medical or dental care.

IntakeQ
Intake

Digital intake forms and booking for healthcare providers.

Omron
Wearables

Clinically validated health monitoring devices such as blood pressure monitors and fitness trackers.

Libre CGM
Wearables

Continuous glucose monitoring systems to help people with diabetes manage their blood sugar levels in real time.

HALO
Wearables

A health and wellness tracker monitoring activity, sleep, body composition, and tone of voice.

Dexcom CGM
Wearables

Real-time continuous glucose monitoring technology for diabetes management.

Withings
Wearables

Smart health devices like scales, watches, and sleep trackers to monitor and improve well-being.

Polar Chestraps
Wearables

Heart rate monitors and fitness wearables designed for athletes and fitness enthusiasts.

Dorsavi
Wearables

Wearable sensors for movement and muscle activity tracking.

Vald Performance
Wearables

Sports science tools for measuring strength, balance, and movement.

Kinetisense
Wearables

3D motion analysis for posture, balance, and functional movement.

Zibrio
Wearables

Smart scale that assesses balance and fall risk.

Activforce 2
Wearables

Device for measuring strength, range of motion, and movement.

BioSensics
Wearables

Wearables for monitoring mobility, balance, and fall risk.

Apple Watch
Wearables

Smartwatch that tracks activity, heart rate, and health data.

Garmin
Wearables

Fitness wearables for tracking health, activity, and performance.

WHOOP
Wearables

Wearable for recovery, sleep, and performance tracking.

Fitbit
Wearables

Activity and health trackers for fitness, sleep, and wellness.

Oura Ring
Wearables

Smart ring that monitors sleep, readiness, and activity levels.

Automate Your Clinic
Learn how Spike AI Agents manage scheduling and insurance verification with precision.
Book a Demo
98% Satisfaction
3M+ Teams
25x Engagement